Locked out of your phone? Find a store . The MyVodacom app. Don’t ignore it! Please call our customer care on 114 to suspend your account. If you’d prefer to speak to someone in person, you can always call Vodacom Customer Care, free from a Vodacom cellphone on 082 135 – or visit a Vodacom store in your area. RICA is a legal requirement and must be done before your SIM will activated. If you are a contract subscriber and you need to swap SIMs to get a smaller one to fit your new device, or you want to replace a lost SIM, you need to visit the closest Vodacom shop to you. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * That's the same with Vodacom - you get a new number after you RICA, but you can do a Vodacom SIM swap within 24 hours of inserting the SIM card in your phone. Ask our community. Yes No. The proceed to call 084 140 from another cell number/phone (calling from a CellC phone will be free of charge) Do note that you will gain all the benefits you had accumulated on the previous SIM card. I spent over 3 hours today just trying do do a sim swap which costed me lot of money. Then they ask the provider to activate a new SIM card connected to your phone number on a new phone — a phone they own. Using your existing cell number, SMS 'portme' followed by your new SIM number to 082 767 8287. Before you go, check out our article on how to do a Vodacom SIM swap. While your kids are at home, this fantastic programme will ensure your youngsters stay educated in the absence of a physical classroom. There are plenty of ways to find your Vodacom account number without calling the call centre. Through out the year this company has been difficult to work and don't care that their tenants have reasonable complaints such as mould, cockroa ... Hi there, Would you please give me Fuad's cell phone number. Join SA's leading network today with one of our competitive packages. If your SIM card is already activated and you just want to move it to a new phone, choose the “SIM Swap” option. Conference Call; Conference Connect; International Roaming; Hostede IP PBX; Secure Device Manager; ... How can I do a Contract SIM swap? We have compiled a list of the top five most asked questions regarding our customers Vodacom accounts, and the simplest way to find the answers. Worried that you're running out of data? Another 24 hours later (15/4) I contacted Nashua's Head Office to establish why I was still without service and they could not help me either. I spoke to Clement and Eugene at the call centre. How to do a Prepaid SIM swap Buy a new Prepaid starter pack and register it for RICA. Join SA's leading network today with one of our competitive packages. RICA is a legal requirement and must be done before your SIM will activated. 3. There are many reasons you might need a new SIM card. You can see if your new SIM has been activated by Switching your phone off. They may call your cell phone service provider and say your phone was lost or damaged. Sure you can still make emergency calls, but you won’t be able to make or receive phone calls, send and receive SMSs or use your data. If you’re the target of a SIM swap scam. Confirm and activate . Why did I receive an SMS saying that I should cancel my SIM swap request? Just walked into a Vodacom store in Pretoria and asked to do a sim swap (on a contract sim) as I got a new phone that takes a nano sim card. Quick tips on how to clean your phone or tablet. You need a Vodacom prepaid that has been RICA-registered to start the process. When you do a SIM SWAP, your new card will still have the same amount of money you had before your phone got stolen. AFRICACOMPLAINTS.COM - Complaints, claims, negative reviews, feedbacks and comments from consumers in African Сountries. A shop assistant will help you make the swap. Call 114 to have your M-Pesa account suspended. Whoever stole your phone will not have access to your M-Pesa account. 4.3 Subject to these terms and conditions, Vodacom shall activate the SIM card and maintain the availability of the Services to you whilst your SIM Card … HI, Data sim card received, called 0821945 a week ago to activate, advised it will take 24 to 48 hours, , called back 2days was told give it another 24 to 48 hours, it is now 6days later still not active. It can take up to 24 hours before your new SIM to be activated. I went in to a Vodacom shop in the Eikestad Mall in Stellenbosch where I was assisted by a very helpful gentleman who tried to sort out my problem. You will be automatically transferred to Vodacom Customer Care to complete the SIM Swap process. Step-by-step demos on everything about our mobile service, from balances, to itemized billing. Vodacom authorise a Sim swap on my mane.... they steal my number, funny enough they do that 6am on a saturday as i am a business account customer care for business is close! The consultant just asked me for the sims … Blacklist of bad, negligent and unreliable African companies. Chat to an advisor. Also read our article on how to port from MTN to Vodacom. I tried the Vadcom Call + app on my iPhone, but it tries to register my phone on the vodacom network automatically, which I am obviously not on. Ask TOBi to help you Check account balances, Airtime advance, Buy bundles, Get your PUK number, Do a SIM Swap, Access your invoices/statements and MORE! This means that your current SIM card is deleted off our network while a new SIM card is issued and linked to your cellphone number. You will be asked to provide the SIM number or Activation Key located on the back of the SIM card or on the SIM card's packaging. and this phone came with a sim card in it, i called Vodacom Customer care to do sim-swap. In the 18th of March 2018, i called vodacom customer care to do a sim swap as i got a new phone that uses nano sim. Was this helpful? Reporting a Vodacom stolen phone is an essential move aimed at protecting your device data and financial records from landing in the hands of evil people. If your new SIM card is not RICA registered, the activation will not be allowed. Vodacom - Conversion to contract & sim swap without consent | #175057. Have you tried any of these TikTok challenges yet? In person: Vodacom Customer Care. If your SIM card is activated but you are just moving it to a new phone, choose the “SIM Swap” option instead. Call 114 to have your M-Pesa account suspended. I am Dick van der Spuy. • Buy a replacement Vodacom SIM card from your nearest retailer and dial 136 from the new SIM. Go to http://www.vodacom.mobi./mobile/main/howtogetsimswop for more information. Call us on: 0841747442. From the home screen, click on the menu at top left, and select My Account. The proceed to call 084 140 from another cell number/phone (calling from a CellC phone will be free of charge) Do note that you will gain all the benefits you had accumulated on the previous SIM card. A SIM swap can take up to 24 hours to complete in busy periods, however it's usually much quicker. A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Step-by-step demos on everything about our mobile service, from transaction history, to roaming. They also give the impression that they work for Vod ... Can you please convert my number back to prepaid. To activate a Vodafone SIM card, first, go to the Vodafone activation website for your area and choose either the pay-as-you-go option or monthly plan option depending on what kind of service plan you have for your account. Keep track by checking your balance using one of these convenient methods. How do I see my SMS messages without the SIM ? I tried the Vadcom Call + app on my iPhone, but it tries to register my phone on the vodacom network automatically, which I am obviously not on. On Friday the 2nd of August, I received an sms notifying me that my prepaid number had been converted to … TOBi may not be able to help you with everything and can get a human to call you back or connect you to a live agent at any point. Step-by-step demos on everything about our mobile service, from buying airtime to doing a SIM swap. There are many reasons you might need a new SIM card. Each consumer of goods and services can leave on AFRICACOMPLAINTS.COM a complaint, a claim, negative review or feedback to a good, shop, service, site, person or a company, with what or whom he wasn't unsatisfied. If it's been over 24 hours and you've not received a confirmation, chat to us online. i was asked three questions. 10.1 Vodacom may from time to time, by giving you advance notice where reasonably practicable and dependent on the circumstances, suspend the Services or disconnect your Cellphone Number from the Network for a period to be determined by Vodacom, in any one of the following circumstances - Vodacom has blocked my number and they failing to do sim-swap for me Last week i lost my phone, i manage to buy another phone this week monday(12 December 2016). Please note my cell number has been suspended and i was told to visit vodacom in order for them to assist me, i visited the vodacom store in Krugersdorp, Cradle Stone Mall,twice already with no luck, at the vodacom store i was told to do a sim swap t Was this helpful? To perform a SIM swap over the phone, Purchase a new Cellc SIM, but do not RICA it You will receive two SMSs. The MyVodacom app is your go-to place for all things Vodacom. Print ... What is a Vodacom SIM swap? Get a Vodacom SIM . Request a new SIM via ClientZone Log into ClientZone.. Click on Mobile to open the Afrihost Mobile panel.. A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. If someone else is going to be using your phone or you want to limit your usage for any reason, you can request a soft lock. If it's quicker, you can also get your new SIM in a Vodafone store. Do not restart, switch your device off. I went in to a Vodacom shop in the Eikestad Mall in Stellenbosch where I was assisted by a very helpful gentleman who tried to sort out my problem. Rate Article. 10. Have a look at this helpful guide for all you need to know. I visited the branch again and they processed the sim swap once more as well as sending an email to Vodacom to speed up the processing. I visited the branch again and they processed the sim swap once more as well as sending an email to Vodacom to speed up the processing. Reply. It can take up to 24 hours before your new SIM to be activated. The chat will take around 10 minutes. Itumeleng Thejane 19 June 2020 at 7:58 pm. If you do not yet have signal, then your SIM has not yet been activated and you will have to wait a little longer. Went into vodacom 4u kollonade to do sim swap then they inform me they dont have sim cards,then went to vodashop in Kolonade Montana ,they also informed me that they out of sim cards,then bought a sim card at game Kollonade and went back to vodacom to inform sim swap which they informed me that the system is off line and I must come back later. Vodacom Now! If you’d prefer to speak to someone in person, you can always call Vodacom Customer Care, free from a Vodacom cellphone on 082 135 – or visit a Vodacom store in your area. Get cellphone & data contracts, plus Prepaid & Top Up deals. This is what you should do if your phone is stolen or you lose your SIM card. Before you sound the alarms and go into complete panic take a minute to 'Keep calm and find your PUK'. This basic feature phone is designed with senior citizens in mind. You may have lost or damaged your existing one or need to exchange it for a smaller MicroSIM or NanoSIM card to fit into a new device. The SIM will receive a … Hey Tania, It is sadly not possible to perform a SIM swap online (as in over the internet). SIM Swap Through a Third Party Where you are unavailable, an authorized representative can complete the SIM swap on your behalf. It's 2020 now and I myself am facing the same problems! You can find the full set of terms and conditions for prepaid SIM … Simply buy a new Prepaid starter pack and register it for RICA at the store. I spoke to Clement and Eugene at the call centre. Suspension/Disconnection . If you’re concerned about SIM card swapping, use an authentication app or a security key. Did you know that you can do a SIM swap if your SIM is stolen, damaged, or if you buy a new phone? HELP ? ... SIM Swap . Count to 5 and then restart the device. I will not go into store again and I demand a credit and the sim swap without me having to go into the store again on my account to make up all the time and money I have lost due the poor service from Vodacom. That information may come in handy in the event that you need to replace your Vodacom SIM. Not sure if this is the right threat to post it, but want to share my experience I had when I had to go do a Sim swap at a Vodacom shop in Northgate Mall last … There are plenty of ways to find your Vodacom account number without calling the call centre. Select the cellphone number that you want to do the SIM Swap on and click on the SIM Swap button.. SMS us your new SIM number Using your existing cell number, SMS 'portme' followed by your new SIM number to 082 767 8287. Site links. This person requires the following: A sworn affidavit by you detailing reasons for replacement, reasons for the inability to carry-out replacement in person. RICA, short for the Regulation of Interception of Communications and Provision of Communication-Related Information Act, is a process whereby every single sim-card in the country is registered with a user’s personal details such as living-address, and ID … I do not want to hear I need to go back to Vodacom to do this process again, I expect CellC to contact Vodacom and sort it out internally, this is poor customer service, and basically passing the buck, making it another Vendors issue. That’s how to keep your Vodacom number hidden while making calls. And i have a micro sim, the agent advised it will take 24 hrs to complete. Use the old SIM (Could be Vodacom, Telkom Or Cell C SIM) and SMS ... Hi Given, you will have to make a sim swap first before you can port to MTN. Vodacom allows you to set a personal identification number on your SIM card. Telkom sim swap requires one to visit the nearest branch with ID and ... have at least some money with you. Have a look at this helpful guide for all you need to know. In person: Vodacom Customer Care. The new SIM card's Serial number (normally starts with 89) You last recharge Amount, date and balance; 3. Before you go, check out our article on how to do a Vodacom SIM swap. A soft lock of your SIM card results in only outgoing calls being barred, while still allowing incoming calls. SIM swap fraud: How to prevent your phone number from being stolen. Hey Tania, It is sadly not possible to perform a SIM swap online (as in over the internet). A SIM swap can take up to 24 hours to complete in busy periods, however it's usually much quicker. 4.2 Once your SIM Card has been RICA’d, insert your SIM into your Cellphone and you will be connected to our Service. And when are certain allocations available to use? Its stated HERE that:. Illegal Sim swap at Vodacom call centre On March 7 2017 I had I notification on my phone no ********** saying "Emergency call only". The customer care service number will lead you in the SIM blocking and phone blacklisting procedure, hence securing your information. Dial 100 from the new SIM and select the option to use your old cellphone number. There is nothing worse than that sinking feeling of entering your PIN number incorrectly for the third time and being locked out. I have problem with Rewardsco not being available when they are contacted. Helping yourself has never been easier with Vodacom. Dial 136 from the new SIM. What happens if / when I lose my Vodacom SIM? Popular ... sim swap sim swap cell c cell c night data times 084145 how to do sim swap on cell c 084 145 cell c midnight data times how to do a sim swap cell c how to check data balance on huawei router cell c sim card not working. Country: South Africa   Region: All Country   City: Customer Care. Note that you will need to call customer services to release your account to enable you activate properly. The same goes if someone calls you up, telling you to ignore an SMS about a pending SIM swap request. Call us on: 0841747442. So how do scammers pull off a SIM card swap like this? You can prevent this by getting a new starter pack and folling the steps here to complete a SIM swap. Click here to find out what you need to know. A Vodacom SIM swap is the exchange of an old, damaged or stolen SIM card for a new SIM card. I can log in to www.vodacom.co.za, but alas, no functionality for seeing SMS messages. After the 24 th of March 2018, all old codes will be switched off. To perform a SIM swap, you will either have to call 140 from a or visit your nearest Cellc Shop with your ID and about R20. We test out the Alcatel One Touch 2004C. If it's been over 24 hours and you've not received a confirmation, chat to us online. To order a replacement SIM, chat to an adviser. That’s how to keep your Vodacom number hidden while making calls. I can log in to www.vodacom.co.za , but alas, no functionality for seeing SMS messages. Yes No. If you lose your phone with your Vodacom SIM card and the phone number is not active, the number will eventually be deleted. The My Vodacom App is an awesome tool for checking your bill, buying bundles and tracking your usage, but what do the different parts of your bill mean? How do you know if your SIM has been swapped? Count to 5 and then restart the device. If you do not yet have signal, then your SIM has not yet been activated and you will have to wait a little longer. If your new SIM card is RICA registered, the SIM card will automatically be activated when you insert the SIM card in your device (phone or data card) and the SIM card first connects to the network. I can't emphasize this enough -- do not wait to call. Illegal Sim swap at Vodacom call centre On March 7 2017 I had I notification on my phone no ********** saying "Emergency call only". Yes he meant to say INACTIVE SIM. Also read our article on how to port from MTN to Vodacom. • To start the SIM swap process, select the option to use your previous cellphone number. How do I see my SMS messages without the SIM ? I've been a loyal customer for so many years but the treatment I received on Friday and yesterday makes me regret staying with this network provider. There are more than 2 000 Vodacom customer care representatives across the country. Vodacom is a great network, so you may be looking to move. Another 24 hours later (15/4) I contacted Nashua's Head Office to establish why I was still without service and they could not help me either. Simply buy a new Prepaid starter pack and register it for RICA at the store. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. Dial 100 from the new SIM and select the option to use your old cellphone number. There are plenty of ways to find your Vodacom account number without calling the call centre. Once your SIM has been ordered, it will reach you in around 3 – 5 working days. I,m so annoyed rmcs block my calls msgs to my sim card without contacting this is disgusting mxm. The carrier will help you recover access to your phone number. Follow the on-screen prompts. (as they work so hard and they deserve a rest...) so when i call customer care (through my girlfriend cell) and i manage to speak to someone they said i must wait until monday. … I went through a rough patch in my life in 2013 but I have changed and I am now a honest trustworthy person. This is by either receiving a call or making a call. Good evening. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. If you do use MFA, keep in mind that text message verification may not stop a SIM card swap. To perform a SIM swap, you will either have to call 140 from a or visit your nearest Cellc Shop with your ID and about R20. Rate Article. It's packed with great features and info you need, including your account number. shows you how life is made better with technology and how it can be put to the best use in everyday life. They make promises to forward details of a contract which never happens. I want to appologise for the unacceptable behavior. A simple request for a sim swap on my vodacom number turned into a nightmares. Conversion to contract & sim swap without consent I've been a loyal customer for so many years but the treatment I received on Friday and yesterday makes me regret staying with this network provider. Contact your cellular service provider immediately to take back control of your phone number. There are more than 2 000 Vodacom customer care representatives across the country. Proceed and get SIM Swap to retain your number and activate your SIM as normal using your previous M-Pesa PIN you will receive your menu once more to continue enjoying the service. Do not restart, switch your device off. SMS us your new SIM number . The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. To perform a SIM swap over the phone, Purchase a new Cellc SIM, but do not RICA it O ... Good day I just wanted to know my balance. The new SIM card's Serial number (normally starts with 89) You last recharge Amount, date and balance; 3. You can see if your new SIM has been activated by Switching your phone off. Enter the phone number you want to move to your new SIM. Select the option to use your old cellphone number. A few tips on dealing with SIM card fraud: If you receive an SMS that a SIM swap request is pending on your account, get in touch with your service provider immediately. That information may come in handy in the event that you need to replace your Vodacom SIM. Vodacom and Rain sim-card holders can RICA their sim-cards online, while MTN promises to improve its RICA process in the near future. 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For RICA at the store what you should do if your SIM swap... Features and info you need to replace your Vodacom account number without calling the call centre not! Are many reasons you might need a new SIM has been RICA-registered to the... And Rain SIM-card holders can RICA their sim-cards online, while MTN promises to forward details of contract... Call your cell phone service provider and say your phone with your Vodacom account number without calling the call.... Than that sinking feeling of entering your PIN number incorrectly for the third time being! The shop competitive packages with you recover access to your phone off saying that i should my! Negligent and unreliable African companies a replacement SIM, chat to an adviser to enable you properly. And you 've not received a confirmation, chat to us online today trying. Re concerned about SIM card 's Serial number ( normally starts with 89 ) you recharge! Care to complete in busy periods, however it 's 2020 now i! The country Prepaid starter pack and folling the steps here to complete in busy periods, however 's... Enough -- do not wait to call customer services to release your account number control... Our article on how to keep your Vodacom account number or damaged life. Give the impression that they work for Vod... can you please convert my how do i do a vodacom sim swap without calling back to.... Security key MFA, keep in mind some money with you a physical classroom retailer... And unreliable African companies, plus Prepaid & Top up deals M-Pesa account SMS messages without the?. Myself am facing the same problems a nightmares into a nightmares all City! To Prepaid the number will lead you in around 3 – 5 working.! To doing a SIM swap did i receive an SMS saying that should! Balance ; 3 new Prepaid starter pack and register it for RICA at the call.... Text message verification may not stop a SIM swap can take up to 24 hours before your SIM will.! Forward details of a physical classroom hrs to complete a SIM swap look. Your PIN number incorrectly for the third time and being locked out to! Complete panic take a minute to 'Keep calm and find your Vodacom account number without calling the centre. Will lead you in around 3 – 5 working days wait to call... have at least some money you. Prevent this by getting a new starter pack and folling the steps here to complete facing the same goes someone... Have changed and i have a micro SIM, the activation will not be....